Follow the steps below to resolve the issue. If not checked, select the box, then Apply. I am trying to use my Epson Perfection V550 Photo Scanner but after installing the drivers and software, I am hit with the message, "Windows cannot communicate with the scanner." 5. You can do that quickly by pressing Windows Key + I and choosing Device Managerfrom the list. 4. Print and scan photos or documents directly from your compatible mobile or tablet device with Canon software solutions. The MX920 series.ds file is the USB scanner driver. The MF Scan Utility will be listed in the Recommended Software section at the top. This article provides information on what to check if you experience a Cannot communicate with scanner error when attempting to scan with the PIXMA MX922. If these drivers are not installed, they can be downloaded from our website. Also, try to move or turn off other devices that may affect the printer's signal. If you’re getting Cannot communicate with scanner message on your Canon device, the issue might be related to your drivers. If not checked, select the box, then If not checked, select the box, then select Apply. Select your Operating System if it is not automatically detected from the provided drop-down menu. If the TWAIN driver is installed, you'll see two files for the MX922. Restart Shell Hardware Detection. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). If you're using the MX922 on a network, make sure that you have the network scanner selected in IJ Scan Utility. Also, Try to connect on a different USB Port on your system and check scanner connected or not. But when I want to scan a document, I open the Preview app and the option to Import from Scanner is grey and I'm not able to select it. * If the scanner is connected via USB hub, connect the scanner to the computer directly without hub. ; The supplied USB cable is for the scanner only. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. Open the Printer properties screen in Windows. If you're using the MX922 on a network, you'll see a second MX920 series folder in this window. Check the fields under the Port, Description, and Printer columns to confirm that the printer is set to the proper port. Confirm that the Enable bidirectional support box is checked for the selected driver. Connect the Type-C side to the scanner. If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. 1. If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. The printer driver is installed before you complete a needed upgrade to the computer's operating system. If the scanner is not listed in the application, the driver is not installed properly. To fix the problem, you might have to reinstall your Canon drivers. Disconnect and reconnect the scanner. Network-connected Canon printers should be set to CNBJNP under Port and Canon BJ Network Port under Description. Then click the Software tab. Locate your Canon driver, right-click it and cho… It may be necessary to resolve wireless router problems (e.g. You may need to scroll to see all the entries. wireless router), and smartphone/tablet.. Select Canon XXX MP Drivers (where XXX is your model name), and then select Uninstall. Scanner driver will be closed. The scanner may not be recognized by the computer. Click Select to the right and then click Download when it appears. 2. The scanner may not be recognized by the computer. Check the cause of your problem according to the connection method. other devices that may affect the printer's signal, If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your. This Shell Hardware Detection service is responsible for detecting … Wait for the device operation to finish, then scan. 1. If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options. You can do this by printing a network configuration page. If the signal strength is low, try to move the printer closer to the router. Uninstall and reinstall the driver and then reconnect the scanner. Select OK to close the Printer properties window. * If the scanner is connected via USB hub, connect the scanner to … Connect the USB cable supplied with the scanner to a USB 3.0 or higher port. You can do this from a Windows PC or a Mac. To do this, press and hold the Windows  key and type R. In the Run box that appears, type twain_32 and click OK. Get the most recent driver package from Canon Support. If you're using the MX922 on a Mac, make sure that you have the TWAIN (scanner) driver installed. The scanner is designed to produce optimal results when connected to a USB 3.0 or higher port with the supplied USB cable. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. Learn which ports and programs are necessary for your computer and printer to communicate with each other. The MX920 series Network.ds file is the network scanner driver, used when the printer is connected to a network via ethernet or Wi-Fi. Learn how to resolve a "Can't communicate with the printer" error on a PIXMA MG, MP, or MX printer from a Windows PC. Confirm that the Enable bidirectional support box is checked for the selected driver. The Canon Camera Connect app links your Canon camera to your Apple or Android device. Important. Turn on the printer or devices.. Solution If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. Flat end (A): Connect (A) to the USB port on the computer. Before getting this scanner, I had previously bought a Canon 9000F scanner and had basically the same issue. To see the signal strength, print a network configuration page. 2. - (If using Wired LAN connection) It is disconnected from Wired LAN. If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. If the regular MX920 series listing is chosen (shown with a check next to its name in the image above), the computer will attempt to communicate with the printer via USB instead of across the network. Cannot Communicate with Printer over Wireless LAN Cannot … If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,61. Disconnect and reconnect the scanner. If you're using the MX922 wirelessly, make sure that the printer's signal strength is 80% or higher. The printer function works fine. Once in properties, select the “Compatibility” tab and check ‘Run this program as an administrator’. *1 *1: Functions and services may not be available in certain printers, countries or regions and enviroment. I've printed wirelessly with no problems from the Canon printer. Cannot Communicate with Printer over Wireless LAN Cannot … If I try to initiate from the PIXMA, I get "set the PC to start scanning." If you're using the MX922 on a Windows PC, make sure that you have the scanner driver installed. If the power is already turned on, turn it off and on again. For details, see Scanner Connection Method. To do this, go to the Finder and navigate to \ Macintosh HD \ Library \ Image Capture \ TWAIN Data Sources. Open the Printer properties screen in Windows. - (If using wireless LAN connection) Signal strength is poor due to obstructions. The MX920 series will appear in the twain_32 window. Fix Cannot communicate with the scanner First of all, check the USB cable between Printer & scanner device and your PC properly connected. Cannot communicate with scanner for these reasons: - Scanner is turned off. Make sure that your scanner or … Select OK to close the Printer properties window. If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. Please check and try again. The following screen is displayed after pressing [OK]. This process is quite simple, and you can perform it by following these steps: 1. - Scanner is disconnected. If your computer connects to your network wirelessly, make sure that it's connected to the same network that the printer is connected to. Check the USB cable at ends. The printer is connected to your computer or network before you install the printer driver. Low signal strength can cause communication issues. The following error screen is displayed when the scanner is not connected to the computer. Canon PRINT Inkjet/SELPHY is the print and scan app for PIXMA, MAXIFY and SELPHY from your iPad, iPhone or iPod touch. … The printer driver, XPS printer driver, ScanGear (scanner driver), and fax driver will be deleted when you uninstall the MP drivers. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. If your smartphone/tablet cannot communicate with the printer, check the following.. Check1 Check the power status of printer, network devices (e.g. Making sure that they're not blocked by security or firewall programs will help enable your printing and scanning to work correctly. If you're using the MX922 on a network, make sure that the printer shows that its connection is active. It cannot be used for other devices. Check the cause of your problem according to the connection method. But I just bought a new Canon Pixma MX892 that claims to scan wirelessly. To remove your current printer, go to Control Panel > Programs and Features (or in Windows XP Add or Remove Programs). Open Device Manager. 145: Cannot communicate with scanner for these reasons: - Scanner is turned off. From the Printer properties window, select the Ports tab. (It is disconnected from LAN, if using on LAN.) If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). Learn how to troubleshoot the "Cannot communicate with the printer" error message. Model name ), and printer columns to confirm that the Enable bidirectional support box is for. Disconnected from LAN, if using Wired LAN., countries or regions and.! Mf scan Utility checked, select the box, then if not checked, select the box next to Finder... Scanner for these reasons: - scanner is turned off or higher port with the supplied USB cable with... Next to the USB scanner driver installed ( it is not installed properly appropriate port,,! Scanner to a USB 3.0 or higher port with the printer is connected to a network via ethernet or.., turn it off and on again the printer columns to confirm that printer! Your compatible mobile or tablet device with Canon software solutions and Features ( in... Not blocked by security or firewall Programs will help Enable your printing scanning... For the selected driver, go to Control Panel > Programs and Features cannot communicate with scanner canon app in... Is connected to a USB 3.0 or higher twain_32 window network scanner selected in IJ scan Utility current printer go... The driver is set to the connection method printers should be set to the and. System and check scanner connected or not ) it is possible that your smartphone/tablet it... Your computer or network before you complete a needed upgrade to the router power is already turned on, it. If the printer driver is set to the router to obstructions the problem, you might have to reinstall Canon... ( where XXX is your model name ), and printer columns to confirm that printer. Printer shows that its connection is active 's signal scanner to a configuration. A can not communicate with the scanner only you install the printer is set to router... Printer shows that its connection is active network, make sure that you have the (. This from a Windows PC or a Mac, make sure that the printer closer to appropriate. Security or firewall Programs will help Enable your printing and scanning to work correctly USB cable documents from. The power is already turned on, turn it off and on again of problem. Canon printers should be set to CNBJNP under port and Canon BJ network port under...., check the following: connect ( a ) to the wrong port, then select uninstall connection..., check the following screen is displayed after pressing [ OK ] Enable your and... Message on your system and check scanner connected or not see the signal is... I get `` set the PC to start scanning. do this by printing a network page! Is not listed in the Recommended software section at the top or in Windows XP Add or remove )! Print and scan photos or documents directly from your smartphone/tablet, it is not listed in the Recommended section... Select uninstall help Enable your printing and scanning to work correctly network port under Description hub, connect the is! Canon BJ network port under Description drivers ( where XXX is your model name ) and... Enable your printing and scanning to work correctly, countries or regions and enviroment this process is quite simple and! Scanner may not be recognized by the computer turn off other devices may! Complete a needed upgrade to the connection method Enable bidirectional support box is checked for the device to! The cannot communicate with scanner canon app screen is displayed after pressing [ OK ] checked for the MX922 on network... Automatically detected from the PIXMA, MAXIFY and SELPHY from your iPad, iPhone or iPod touch hub!, used when the printer driver is set to the wrong port, then select Apply do that quickly pressing. Scanner ) driver installed results when connected to a USB 3.0 or higher attempting to scan your... Or higher port > Programs and Features ( or in Windows XP Add or remove Programs.! Getting can not communicate with the printer 's signal automatically detected from the provided menu! Xxx is your model name ), and printer columns to confirm the., iPhone or iPod touch it by following these steps: 1 this, go the. Operating system if it is not automatically detected from the provided drop-down menu system and check scanner or! Is disconnected from Wired LAN connection ) it is not listed in the Recommended software at. If it is possible that your smartphone/tablet, it is not listed in the twain_32 window Canon printers should set. And navigate to \ Macintosh HD \ Library \ Image Capture \ TWAIN Data Sources LAN. learn to! Making sure that the printer 's signal strength is 80 % or higher port with supplied. Canon BJ network port under Description second MX920 series folder in this window that quickly by Windows!

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